Final Thoughts

Final Thoughts

Written by Becca Moczygemba


How many different ways can we write about pricing increases? I had to look at my thesaurus at one point in an attempt to diversify my choice of words.

There are plenty of charts and data that reflect how dynamically pricing has changed over the last month. A good explanation is key to making it digestible to customers.

Taking the time to explain the nuances around pricing can also make a significant difference.

It’s just as important for an account manager or inside salesperson to understand why prices are moving the way they are as it is for an outside sales position.

If you think about it, those individuals interface with the customer on a day-to-day basis. If they have a better understanding of the market, they can provide better service. Sure, you want the outside salespeople to drive pricing negotiations. But there are instances where it’s just as important for the supporting parties to have insight.

Supporting positions shouldn’t be just production entry and customer service. They should be foundations for building knowledge and growth. I like to think of them as the first line of defense. When something goes wrong, the more knowledge one has, the better one will be at handling situations.

I’d be curious to hear how some of your organizations prepare their staff for the next step. Looking for opportunities to improve staff development is never a bad idea. Especially when things are outside the norm.

By Becca Moczygemba, becca@steelmarketupdate.com

Becca Moczygemba

Read more from Becca Moczygemba

Latest in Final Thoughts

Final Thoughts

It’s been another week of torrid speculation when it comes Trump and tariffs. And another week of mostly flat price movement when it comes to steel sheet and plate. As far as Trump and tariffs go, I think I might have lost track. We've potentially got 10% blanket tariffs on imports from China, 25% tariffs on imports from Canada and Mexico, 100% tariffs on the BRICs, and 200% on Caterpillar. Canada might be the 51st state. Mexico could be the 52nd state. But all can be resolved if you stop by Mar-a-Lago and kiss the ring?